Cancellation policy

Subscription & Cancellation Policy

 

Subscriptions & Pre-Orders

We sometimes offer special ways to purchase, like subscriptions or pre-orders. This policy explains how these specific purchase types work and how you can manage or cancel them.

 

1. Subscriptions

 

What is a Subscription?

When you purchase a subscription, you sign up for repeat deliveries of a product, based on the subscription duration and frequency you select.

  • Your payment details are stored securely by our payment provider. We never see or store your full card number.

  • You will be charged for each delivery, at the price and frequency shown when you subscribed, until you cancel.

  • Subscriptions continue automatically until you cancel them. There is no minimum number of deliveries and no cancellation fee.

 

Shipping on Recurring Orders

Each subscription delivery is charged shipping at the rates in effect at the time of that delivery, unless that order qualifies for free shipping. Current rates and free-shipping thresholds are in our Shipping Policy. Shipping is always shown as a separate line on your receipt.

If our shipping rates change, the new rates apply to your next delivery, and we will email you before any change takes effect.

 

How to Manage Your Subscription

You are in full control of your subscription. You can skip a delivery, change the frequency, update your payment method, or cancel at any time.

  • How to Access: Log in to your customer account and open Subscription(s).

  • Backup Method: You can also use the direct links found in your original order confirmation email.

When cancellation takes effect: Cancelling stops all future deliveries and charges. If an order has already been processed for that cycle, it will still ship — and it is still covered by our return policy.

If you have any trouble finding these links or managing your subscription, please contact us at hello@mindfulmatterskit.com, and we'll be happy to help.

 

If a Payment Fails

If a subscription payment doesn't go through — usually an expired or replaced card — we will let you know by email and automatically retry the payment up to 3 times, 7 days apart.

You can fix this at any point by updating your payment method in your customer account. If all retry attempts are unsuccessful, your subscription is paused rather than cancelled, and we'll email you to confirm. Nothing further is charged, and nothing is owed. You can restart whenever you're ready.

Note: For details on returning a subscription delivery you've already received, please see our Refund Policy.

 

2. Pre-Orders

 

What is a Pre-Order?

A pre-order allows you to reserve a product that is currently out-of-stock or coming soon. We may collect a partial deposit (or no payment) at checkout and will securely store your payment method. We will then fulfill and charge the full or remaining amount at a future date when the item is ready to ship.

 

How to Cancel a Pre-Order

  • Before it Ships: You can cancel a pre-order at any time before it has been fulfilled and shipped. To do so, please contact us at hello@mindfulmatterskit.com with your order number.

  • After it Ships: Once an order has been fulfilled and shipped, it can no longer be canceled. It is now considered a standard purchase and must be returned. If you've changed your mind, you can request a return after you receive the item by following our Refund Policy.

 

Questions?

If you have any questions about these purchase options, please don't hesitate to reach out to us at hello@mindfulmatterskit.com.