Shipping policy
Shipping Policy
Thank you for your order from Mindful Matters Kit! We are excited to get your items to you. Here’s what you need to know about how we ship.
Order Processing Time
We are a small team dedicated to carefully packing your order. Please allow 1-3 business days for us to process and pack your order before it ships.
We process orders on weekdays (Monday - Friday), excluding holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout, before you pay.
Note: Delivery times are estimates from the carrier and begin after your order has been processed and shipped.
Shipping within Canada
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Economy Shipping:
$9.99 CAD—5-9 business days -
Express Shipping:
$19.99 CAD—1-3 business days
Shipping to the United States
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Economy Shipping:
$8.99 USD—6-10 business days -
Express Shipping:
$19.99 USD—2-4 business days
International Shipping
We also ship internationally. International rates are calculated by the carrier and shown at checkout.
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Standard International:
10-21 business days
Free Shipping: We offer free Economy shipping on
Canadianorders over$90 CADand onUnited Statesorders over$70 USD.Free shipping is not available on international orders outside Canada and the United States.
Subscription Deliveries
Each subscription delivery is charged shipping at the rates above, unless that order qualifies for free shipping. Shipping is shown as a separate line on every receipt.
If our shipping rates change, the new rates apply to your next delivery, and we will email you before any change takes effect.
Customs, Duties, and Taxes (Important!)
Mindful Matters Kit is based in British Columbia, Canada.
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For U.S. & International Customers: Please be aware that your order may be subject to import duties, taxes (including VAT), and customs fees, which are not included in the item price or shipping cost.
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These charges are the buyer's responsibility and are typically collected by the carrier upon delivery. We are not responsible for delays caused by the customs process.
How Do I Track My Order?
Once your order has shipped, you will receive an email from us with a tracking number and a link to track its progress. Please allow up to 48 hours for the tracking information to become available.
Incorrect Address / Returned Packages
Please ensure your shipping address is correct at checkout.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the reshipment cost. We are not responsible for packages delivered to an incorrect address.
Lost or Stolen Packages
We are not liable for lost or stolen packages. If your tracking information confirms that your package was delivered but you have not received it, please do the following:
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Check with your neighbours or building security.
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Contact the carrier (e.g.,
Canada Post / USPS) directly to file a claim. -
Please also let us know at hello@mindfulmatterskit.com so we can assist if possible.
Questions?
If you have any questions about your order or our shipping process, please contact us at hello@mindfulmatterskit.com.